Smoke Self Service FC data notice.
This page explains what parent and student information is collected for bookings and sessions, why it is needed, and how parents can access or delete it.
Who uses the data?
Smoke Self Service FC is responsible for the academy service and decides what parent and student information is needed. crm.football provides the booking and CRM system for authorised staff and processes data only to run that service.
For privacy questions or requests, contact Smoke Self Service FC at smoke-coach-mp5u8o1w@example.com or +447700900124.
What is collected?
Parent contact details, child name and date of birth, booking history, payment status, session attendance, progress notes, and answers to the intake form.
Intake questions may include medical details, allergies, learning support, education context, ethnicity, football experience, weekly programme, preferred position and parent notes. Sensitive questions are optional unless the team needs a specific answer to run the session safely.
Why it is collected?
The information is used to run bookings, understand each student, support sessions safely, manage group capacity, contact parents about sessions, and keep a private record of what has been booked or attended.
Booking and account details are used to provide the academy service. Optional sensitive details are used only for session safety and student support. It is not used for automated decision-making, profiling, or public student promotion.
How it is protected?
Parent and staff accounts are password protected. Sensitive intake answers are stored encrypted at rest and only shown to the parent account and authorised staff accounts. Staff reads of intake records are audit logged.
This replaces paper forms, phone photos and loose WhatsApp attachments for new intake records. Parents should only provide information that is relevant to the programme.
How long it is kept?
Sensitive intake records are removed after 12 months of inactivity, or sooner if a parent deletes the child record. Booking and payment history may be kept where needed for admin, accounting or dispute records.
Parent and child rights
From the parent account, parents can download their data, view a child's intake, delete a child record, or close the parent account. Children have their own data rights where they are competent to exercise them.
To correct information or raise a privacy concern, contact the team using the details above.